Superwinch Shipping Policy
Please note: The below policy applies to online retail orders only.
How much is shipping?
We offer free ground shipping on orders over $99.00, delivered to the continental U.S.
If you have any questions regarding other shipping methods or delivery locations, please call our Superwinch customer support team at 800-323-2031.
What shipping methods do you offer?
Orders ship within the continental U.S. via ground shipping.
Do you have a minimum order?
No.
Do you offer rush shipping?
At Superwinch, we understand you want your parts fast. Every order gets priority processing and is shipped as soon as possible. When you order from Superwinch.com, you will most likely receive your order within 4-5 business days of purchase. All orders are shipped via ground or LTL transport.
Where are you located?
We’re headquartered in San Dimas, California. Westin Automotive, the parent company of Superwinch, is proud to have our manufacturing, engineering R&D, and warehouse facilities right next to our headquarters. We also have an expansive Superwinch distribution warehouse facility in Fort Worth, Texas.
How long does it take to process and ship my order?
In-stock orders ship generally within 1 business day. Smaller items typically arrive in 3-5 days; larger items that are shipped LTL take approximately 7-10 days. Every order gets priority processing and is shipped from one of our warehouses in your region. We'll send a tracking number to your email as soon as we have it. If there are any shipping delays we will notify you right away.
Will you provide tracking information?
Yes. We will email you tracking information when your order ships.
If I pay by credit card, will you charge my card once the item has shipped?
We’ll charge the card at the time the order is placed.
If I ordered a part that’s out of stock, when will it ship?
In the rare case of a part or accessory backorder, our friendly team at Superwinch.com will contact you. Of course, we will send a tracking number to your email as soon as we have the part shipped. If we are unable to get the part to you quickly, we may recommend cancelling and refunding the order.
Can you ship my order to multiple addresses?
No.
Do you ship to AK, HI, and US territories?
You must call in to place orders going to AK, HI, or US territories. Our website only accepts orders shipping to street addresses in the Continental US.
Do you ship to PO Boxes or APOs/FPOs?
You must call in to place orders going to APOs/FPOs. Our website only accepts orders shipping to street addresses in the Continental US.
Do you ship internationally?
You must call in to place an order shipping an international address. Our website only accepts orders shipping to street addresses in the Continental US.
Do you ship hazardous items?
Yes. Any items identified as hazardous are shipped via ground.
What happens if you ship the wrong part?
We’ll take care of our mistake, and it won’t cost you anything other than some inconvenience.
How can I be sure you’re shipping me parts that will fit my vehicle?
Although most Superwinch products are universal fit, we do include some model information, rated line pull weights, product dimensions, and more to assist you. Superwinch product descriptions will usually mention if drilling or other modifications need to be done during installation, and an installation PDF is often downloadable from the product page. If you are not sure about fitment, please call our knowledgeable support team at (800) 323-2031. We’re happy to help you find the exact part you need.
What happens if the part doesn’t fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us. You can start the process by contacting us to request a return.
What happens if the part is damaged during shipping?
Please inspect your package for damage. Keep the damaged package and damaged part and take a photos.
Please contact us right away at (800) 323-2031, so we may begin a claims process with the shipping company and get you a replacement part.
Can I change where you send my shipment?
No. Please cancel the order and place a new order to the new address.
What if I never receive an order?
Please refer to the tracking information we emailed you when the package shipped. If the part never arrives, there’s a good chance we’ll know it. If you won’t be available at time of delivery, please leave instructions for the driver to put the package in a secure location to avoid theft.
What happens if I refuse the shipment?
When the order is received back to us, we will contact you. If you receive a damaged package, promptly call us so we may start the claims process.
